Online Counselling

Online counselling may suit you if:

  • You have mobility or other difficulties which make it hard for you to get out of the house

  • You feel nervous or embarrassed about sharing some of your thoughts and feelings face-to-face

  • You feel more confident expressing yourself in text

  • You would like an ongoing written record of your conversation with your counsellor so that you can reflect on it after the session

  • You need greater flexibility and prefer to arrange sessions at a time and place that suit you

  • You are not sure about counselling and want to see what it's like before committing to face-to-face work

  • You live abroad and cannot access counselling in English

  • You would benefit from additional counselling as a supplement to face-to-face work

  • You don't want to be on a waiting list

Please note online counselling is not suitable for crisis support. Please click here if you are feeling suicidal or out of control. 

How it works

Email

Instant Message

Webcam

Phone

 

Email

Some people find that writing about their experiences and hopes for the future is a great way to start counselling. It can help you to prioritise what really matters as well as acknowledge the difficult things that may be hard to say out loud. Writing your first email to me may also give you the sense that you are taking action to help yourself, and you are likely to experience this as a positive and motivating first step towards shifting you out of a stuck position. You can write about anything that you think would be useful for us to discuss, but I also encourage you to describe your best hopes of counselling. What would you notice about yourself that would tell you that emailing me had been useful to you?

 

We will arrange a regular day and time each week for you to send me your email, and I will respond 48 hours later. The fee for each response is £45, and is due at the same time as your email is sent. You are not expected to commit to any number of email exchanges, and can consider alternative forms of support at any time. For your security I encourage you to use Protonmail, a free end-to-end encrypted email service, but I am happy to use regular email if you prefer. My address is sarahjanejack@protonmail.com

 

Instant Message

Increasingly, many of us communicate extensively with friends, family and colleagues via text or IM, and for some people it makes sense to communicate with their counsellor in the same way. If you think you would prefer an instant response to your comments but would also value the anonymity of communicating in writing, IM (live chat) might suit you best. Some people have commented that having a written record of the conversation provides them with a welcome opportunity to reflect on what has been said after the session, often gaining insights they were not expecting. 

Live chat sessions last for fifty minutes and cost £50. The fee is payable 12 hours before our agreed 'meeting' time. I can rearrange sessions with more than 12 hours notice, but a cancellation fee of £25  will be charged for any unscheduled  or late cancellations. If for any reason we experience technical issues during a ‘real time’ appointment I will try to re-connect with you, but if this is not possible we will make contact via the agreed alternative, such as by phone or email. For your security and privacy, I use Vsee for Instant Messaging. It is an encrypted platform regularly used for online counselling and you can download if for free by visiting https://vsee.com My Vsee address is sarahjanejack@hotmail.co.uk 

 

Webcam

You may feel that you would like face to face counselling, but for various reasons such as mobility issues or childcare responsibilities, you are unable to access my counselling room or commit to a specific hour every week for therapy. In cases such as these, counselling via webcam might be the answer. You will need a laptop or tablet, a reliable internet connection, and a private space free from interruption for the duration of the session. Webcam sessions are suitable for couples as well as individuals.

Webcam sessions last for fifty minutes and cost £50. The fee is payable 12 hours before our agreed meeting time. I can rearrange sessions with more than 12 hours notice, but a cancellation fee of £25 will be charged for any unscheduled or late cancellations. If for any reason we experience technical issues during our session I will try to reconnect with you, but if this is not possible we will make contact via the agreed alternative such as email or phone. For your security and privacy, I use Vsee for webcam work. This is an encrypted platform regularly used for online counselling, and you can download it for free by visiting https://vsee.com   My Vsee address is sarahjanejack@hotmail.co.uk

 

Phone

Perhaps you are very shy or feel embarrassed about talking through your difficulties face-to-face, but you need some verbal encouragement to help you get started. Maybe you would like the anonymity of online counselling, but don't feel very confident about writing emails or using Instant Message. Counselling  on the phone is both convenient and confidential, and you may find that it is easier to express yourself if you can actually hear the counsellor's responses to your words. 

Phone counselling costs £50 per fifty minute session, and is usually at the same time each week, although we can be flexible if necessary. I will phone you at the agreed time. The fee is payable 12 hours before our session. I can rearrange sessions if you give more than 12 hours notice, but a cancellation fee of £25 will be payable for any late or unscheduled cancellations.

 

Safer Use of Online Counselling

Online counselling is not intended to provide emergency support or crisis intervention. It is  not suitable or safe for people who are currently experiencing high levels of emotional/psychological distress or those who are in imminent physical danger. If you feel you are unsafe or at risk of seriously harming yourself or others, please contact your GP, local Accident and Emergency Department, the police or one of the following organisations for help:

Samaritans call 116123 24 hours a day, 7 days a week or email jo@samaritans.org

If you are feeling suicidal, please take some time to look at this link: https://metanoia.org/suicide/

These organisations may also be able to offer some support:

 www.mentalhealth.org.uk  www.depressionalliance.org/ 

Many young people find online counselling a very appealing and useful way of accessing ongoing support, and there are excellent services available to help. If you live in Sussex, contact the Young People's Support Network for free online counselling. I am not currently working online with clients under 18, but would be happy to see you for face-to-face sessions.

In order to protect your privacy and mine, it is not permissible to publish the content of any of our online exchanges or share them with a third party.

I will not be able to accept any invitations for contact with current or past clients via social media.

Just as with face to face counselling, it is important that you are not under the influence of alcohol or other substances, and that you are safe, private and undisturbed when we have our online sessions.